Universal Companies Reviews

I purchased a steamer from them and after using it for the first time, I learned that the steam would only turn on with a timer. The timer makes a loud ticking noise that is very distracting and that information should have been disclosed in their product description. After speaking with a customer service agent, I was told that I could return the item, but shipping costs would be my responsibility. This is very inconvenient considering that I live all the way in Hawaii and shipping would cost upwards of $300. I am very disappointed with my purchase, I wish the company disclosed more information about the product on their website so that I would not have made this purchase. I left a review of the product on their website so others looking to purchase it would know about the negative features, however that review never got published on their website, which I find very shady.